Refund Policy for Serene Nail Club
Effective Date: September 1st, 2025
1. Introduction
At Serene Nail Club, we are dedicated to providing exceptional nail care and beauty services. This Refund Policy outlines the circumstances under which refunds may be issued for our services and products. By using our services, you agree to this Refund Policy.
2. Service Refunds
Service Satisfaction: If you are not satisfied with a service you received, please notify us before you leave the salon. We will make every effort to address your concerns immediately. If a resolution cannot be reached, we may offer a complimentary service of equal value or issue a partial or full refund at our discretion.
Service Not Rendered: If we are unable to provide a scheduled service due to our error or unforeseen circumstances, you will be offered a rescheduled appointment or a full refund.
3. Product Refunds
Eligibility: Products purchased at Serene Nail Club are eligible for a refund if they are returned unused, in their original packaging, and with the original receipt within 14 days of purchase.
Non-Returnable Items: Certain items such as opened nail products, tools, gift cards, and promotional items are non-returnable and non-refundable.
4. Packages and Memberships
Packages: Refunds for pre-paid nail service packages will be prorated based on the number of used services and any applicable discounts.
Memberships: Membership fees are generally non-refundable. Exceptions may be made in cases of medical conditions or relocation, at management’s discretion.
5. Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. Gift cards may be transferred to another person or used for services and products at Serene Nail Club.
6. Cancellation and No-Show Policy
Card on File: While we do not require deposits, a valid credit or debit card is required to reserve appointments.
Cancellations: We require at least 24 hours’ notice for cancellations. Late cancellations may incur a fee equal to 50% of the scheduled service.
Package holders with a late cancellation will count as one service redeemed. If their package is used by someone else, they are subject to the same policy.
No-Shows: No-shows will be charged the full amount of the scheduled service.
Package holders with a no-show will count as one service redeemed. If their package is used by someone else, they are subject to the same policy.
7. How to Request a Refund
To request a refund, please contact us with the following information:
Your name and contact information
The date of the service or product purchase
A detailed explanation of the issue
You can reach us at:
Serene Nail Club
38 W 32nd Street Suite 1309
New York City, NY 10001
Phone: (917) 688-7008
Email: serenenailclub@gmail.com
8. Processing Refunds
Timeframe: Refunds will be processed within 7–10 business days after approval.
Method: Refunds will be issued using the original payment method. For cash payments, refunds will be provided by check or store credit.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy periodically for any changes.
10. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Serene Nail Club
38 W 32nd Street Suite 1309
New York City, NY 10001
Phone: (917) 688-7008
Email: serenenailclub@gmail.com
11. Consent
By using our services, you consent to the policies outlined in this Refund Policy.